Junior Customer Engineer – Field Services

About the role

Provision of routine hardware service and remote diagnostic activities under close supervision, ensuring contract service levels are met for clients.

Key responsibilities

• Maintain the configuration management system and CMDB using appropriate operating systems, hardware, and tools.
• Perform full range of tasks related to operating and controlling installed hardware and software on a continual basis.
• Install and remove hardware and software according to detailed plans and instructions, tracking items to ensure compliance.
• Support fellow technicians remotely using tools such as Remedy and customer software packages.
• Drive service level agreements (SLAs) diligently to meet agreed service targets.

Required profile

• Minimum 2 years experience installing and servicing hardware solutions in a retail environment.
• National Diploma (Grade 12) or equivalent qualification.
• Valid driver’s licence, reliable vehicle and ability to travel locally.
• Willingness to work extended or long hours as required.

Required skills

• Hardware installation and maintenance.
• Remote diagnostic tools and support (e.g., Remedy).
• Configuration management and CMDB handling.
• Microsoft Windows administration (MCSA or MCSE).
• Linux administration (LPIC‑1, LPIC‑2, CompTIA Linux+).
• COMPTIA certification knowledge.