Hotel Porter – Guest Service Specialist

About the role

The Porter role at Radisson Hotel Cape Town Foreshore is a frontline position focused on delivering exceptional guest experiences. You will be part of a dynamic Front Office team that welcomes guests, assists with luggage, and ensures a smooth stay from arrival to departure.

Key responsibilities

• Support the Guest Relations department by handling guest arrivals, departures, and luggage services.
• Respond promptly to guest enquiries and resolve issues to maximise satisfaction.
• Carry out assigned duties efficiently, maintaining professionalism and timeliness.
• Assist in achieving departmental targets and hotel initiatives.
• Collaborate with team members to control costs, manage inventory, and uphold performance standards.
• Promote the company’s culture and values while ensuring compliance with relevant legislation and audit requirements.

Required profile

• Hands‑on, can‑do attitude with a passion for hospitality.
• Commitment to delivering outstanding guest service.
• Ability to take ownership of tasks and find creative solutions.
• Personal integrity and a drive for excellence.
• Strong communication skills and ability to work in a team.

Required skills

• Experience with IT systems on various platforms (general proficiency).

What we offer

• Opportunity to work in a leading global hotel brand.
• Supportive team environment that encourages growth.
• Exposure to a vibrant hospitality setting in Cape Town.