Head Receptionist – Luxury Spa & Hotel

About the role

The Head Receptionist leads the front‑of‑house team at One&Only Cape Town’s spa, ensuring every guest receives a warm, professional welcome and a seamless experience throughout their stay.

Key responsibilities

• Welcome guests, answer enquiries and manage bookings while adhering to brand standards.
• Maintain complete knowledge of spa treatments, services and current promotions.
• Oversee reception staff, ensuring compliance with operational procedures, codes of conduct and appearance standards set by the Spa Manager.
• Organise scheduling to maximise profitability and client satisfaction.
• Promote and sell spa services, handle group bookings, press visits, PR and VIP groups.
• Manage administrative tasks, health‑and‑safety compliance, inventory requisitions and daily financial reporting.
• Prepare and present sales and operational reports with supporting statistical data.
• Attend managerial meetings and contribute to budgeting and financial performance evaluations.

Required profile

• Extensive experience in hospitality reception, preferably within a luxury spa or hotel environment.
• Strong knowledge of spa treatments, services and promotional offers.
• Proven ability to lead a reception team and enforce service standards.
• Excellent organisational skills with a focus on maximizing revenue and client satisfaction.
• Ability to produce accurate daily financial and operational reports.

Required skills