Half-Day Claims & Admin Assistant

About the role

A property maintenance services firm in Tokai is looking for a part-time administrative assistant working as an independent contractor on a retainer basis. The role supports efficient workflow management and client communication, covering client services, claims administration and inventory oversight. It is a half-day office position (13:00 to 17:00, Monday to Friday) with a fixed on-call component of one weekend per month working remotely.

Key responsibilities

• Support field teams by managing task schedules, processing service requests and keeping workflows structured
• Support daily invoicing, customer quoting and reporting
• Handle high-level client and stakeholder queries by telephone and email
• Monitor stock levels, handle vendor ordering and keep inventory tracking systems up to date
• Use multiple screens and technical software to process insurance claims and manage real-time job allocation
• Log emergency claims and related administrative requests remotely on one weekend per month

Required profile

• Grade 12 and South African citizenship
• Proven experience in a supportive administrative role with operational or client-facing responsibilities
• Background or familiarity with plumbing, trade or general property services
• Own transport (highly beneficial)
• Ability to work independently in the afternoon and manage the monthly on-call duty from home

Required skills

• Google Workspace (Drive, Docs, Sheets, Calendar)
• ServCraft or similar operational job management software
• Time management, multi-tasking across software and strong organisation
• Clear, professional telephone communication

What we offer

• Consistent afternoon schedule with work-life balance
• Collaborative office environment with clear operational processes
• Opportunity to take ownership of administrative workflows within an established team