Guest Relations Officer – Luxury Safari Lodge

About the role

The Guest Relations Officer will be the face of a prestigious private game reserve, ensuring every guest enjoys a warm, seamless and memorable stay. This role combines front‑office duties with close collaboration with housekeeping, restaurant and senior management to uphold the lodge’s 5‑star standards.

Key responsibilities

• Assist the Lodge Manager in daily operations and support the assistant where required.
• Conduct housekeeping checks to meet established standards.
• Supervise restaurant service before and during meals, ensuring compliance with company standards.
• Verify meal quality before dishes leave the kitchen.
• Handle guest check‑ins and check‑outs, responding promptly to guest requests.
• Coordinate additional services and supplies requested by guests.
• Report anomalies, variances and improvement ideas to senior management.
• Assist with stock counts and prepare weekly and monthly reports.

Required profile

• Hotel Management Diploma/Certificate or equivalent.
• 1–2 years experience in front‑of‑house or a similar role at a 5‑star lodge.
• Fluent, presentable English communication.
• Customer‑focused attitude with good common sense.
• Driver’s licence preferred.

Required skills

• Intermediate proficiency in Microsoft Excel.
• Familiarity with Lightspeed POS system.
• Experience using Sage Evolution accounting software.
• Knowledge of Protel property management system.

What we offer

• Live‑in accommodation.
• Work cycle of 21 days on‑site followed by 7 days off.