Groups Reservationist

About the role

The Groups Reservationist is responsible for managing all group bookings of seven rooms or more, ensuring efficient processing, accurate data entry, and excellent guest service. This role supports the sales team and other hotel departments to achieve revenue targets while maintaining Accor brand standards.

Key responsibilities

• Manage sales and administration of all group bookings of 7 rooms or more without catering, including inventory, payments and group setup.
• Process group enquiries via fax, email or phone, respond within 24 hours and provide confirmations.
• Prepare group information sheets, brief relevant departments and ensure smooth arrival of groups.
• Monitor hotel inventory for group reservations, produce reports such as Group Wash, Business Turndown and 3‑month forecasts.
• Handle group payments, cancellations, rooming lists, and maintain accurate filing of all group correspondence.
• Input reservations promptly for the next three months and update the system within 24 hours.
• Resolve guest complaints and communicate feedback to the Group Services Manager.
• Ensure compliance with Accor brand standards, security, safety and environmental policies.