Guest Liaison (Front Office & F&B)

About the role

The Guest Liaison is the face of the hotel, responsible for checking guests in and out and handling all guest requests 24/7. You will act as an ambassador for the brand, delivering personalized service in person, by phone and via email to create memorable stays.

Key responsibilities

• Welcome guests, promote the ACCOR ALL loyalty program and foster customer loyalty.
• Handle check‑in and check‑out procedures in compliance with internal policies.
• Assist guests throughout their stay, providing information on hotel facilities, local attractions and booking services such as restaurant reservations and tickets.
• Manage guest billing, payments, foreign exchange transactions, paid‑outs, cash advances and post miscellaneous charges.
• Support Food & Beverage outlets (breakfast, bar, lunch, dinner) and the Reservations team when needed.
• Process invoices, tax documents and courier services in the absence of a concierge.
• Coordinate with back‑office experts, ensure accurate guest documentation and perform fraud checks on credit‑card payments.
• Resolve guest complaints, act as a single point of contact and promote hotel revenue outlets.

Required profile

• Proficiency in English, both written and verbal.
• Ability to multitask under pressure with a proactive, customer‑focused attitude.