Front Office & Receptionist – Hotel Guest Services

About the role

We are looking for an enthusiastic Front Office & Reception professional to deliver exceptional guest experiences in a fast‑paced, high‑energy hotel environment. You will be the first point of contact for guests, handling check‑ins, check‑outs, reservations and enquiries while upholding our service standards.

Key responsibilities

• Adhere to all front desk policies and procedures.
• Manage guest registration, check‑ins, check‑outs and respond promptly to inquiries.
• Provide information on hotel services, amenities and local attractions.
• Coordinate with other departments to fulfil guest requests.
• Handle reservations, cancellations, room assignments and end‑of‑day reporting.
• Process payments, manage cash and maintain accurate financial records.
• Maintain a tidy, organised front desk area and ensure health‑and‑safety protocols are followed.
• Use Opera PMS for guest information, check‑ins and check‑outs.

Required profile

• Recognised hospitality qualification (preferred).
• 1–2 years experience in a 4/5‑star hotel receptionist role.
• Well‑groomed, professional appearance and confident demeanor.
• Excellent telephone, email etiquette and strong communication skills.
• Ability to manage conflict, multitask and work under pressure.
• Positive, friendly attitude with strong organisational skills.
• Flexibility to work weekends, public holidays and evenings.
• Fluent English.

Required skills

• Proficiency in Microsoft Office.
• Experience with Opera PMS.

What we offer

• Basic salary of R10 500 per month plus benefits.
• Full‑time permanent position in a reputable hospitality brand.