Events, Conferencing & Guest Experience Manager

About the role

We are looking for an experienced Events, Conferencing & Guest Experience Manager to lead all event‑related operations at Jozini Tiger Lodge & Spa. The role will drive revenue through corporate functions, weddings, conferences and entertainment programmes while ensuring an exceptional guest experience.

Key responsibilities

• Plan, coordinate and execute corporate events, weddings, conferences and other functions.
• Consult with clients to capture requirements, budgets and objectives, and produce detailed proposals, timelines and run‑sheets.
• Oversee event set‑up, delivery and breakdown, ensuring seamless execution and adherence to brand standards.
• Collaborate with kitchen, housekeeping, maintenance and food‑and‑beverage teams to guarantee smooth service flow.
• Serve as the primary point of contact for all event and conferencing clients, building lasting relationships and driving repeat business.
• Conduct site inspections and presentations for prospective clients and manage client queries, feedback and complaints promptly.
• Manage daily operations of conference and event facilities, ensuring compliance with health, safety and hygiene regulations.

Required profile

• Matric certificate; hospitality or events management qualification is an advantage.
• Minimum 5 years of hospitality experience with exposure to conferencing, banqueting, weddings and guest‑experience functions.
• Proven track record of revenue generation and event sales.

Required skills