Disbursement Agent (Fixed-Term)

About the role

The Disbursement Agent will handle service requests from both internal and external stakeholders, ensuring they are resolved quickly and in line with established procedures. This fixed‑term position focuses on delivering a high‑quality client experience while maintaining compliance and minimizing risk for the organization.

Key responsibilities

• Process and fulfil all disbursement‑related service requests within agreed turnaround times.
• Apply standard operating procedures and world‑class standards to each interaction.
• Ensure legislative and regulatory compliance throughout all activities.
• Maintain positive client relationships and drive client satisfaction.
• Identify and mitigate risks that could lead to losses for the business.
• Collaborate with multiple internal teams to resolve complex issues.

Required profile

• Diploma in Business or Commerce.
• 3–4 years of experience in service management or operations.
• Proven client‑relationship experience, including handling service issues across various internal stakeholders.
• Experience in general client services or support with a solid technical foundation.

Required skills

What we offer

• Fixed‑term contract with clear performance expectations.
• Opportunity to work within a dynamic, client‑focused environment.
• Professional development through continuous improvement initiatives.