Deli Department Manager

About the role

The Deli Department Manager will lead the deli team in delivering exceptional customer service, maintaining high product quality, and meeting sales and profitability targets. This role is based in a Pick n Pay store and requires a hands‑on presence on the shop floor.

Key responsibilities

• Ensure outstanding customer service through active engagement and visible floor presence.
• Staff service counters, manage complaints, and drive suggestive selling.
• Achieve departmental sales, gross profit and margin targets; monitor daily performance and implement corrective actions.
• Control shrinkage, waste and markdowns; analyse sales trends for growth opportunities.
• Maintain compliance with Pick n Pay SOPs, HACCP and health & safety regulations.
• Oversee product freshness, FIFO rotation, stock ordering, receiving and inventory levels.
• Ensure correct pricing, labelling and legal compliance.
• Lead, coach and develop deli staff, manage performance and schedule staffing according to trading patterns.
• Manage departmental budgets, labour costs and complete required reporting.

Required profile

• Grade 12 (Matric) – essential.
• Relevant food, retail or culinary qualification – advantageous.
• 3‑5 years retail experience in Fresh Foods/Deli.
• Minimum 2 years supervisory or management experience.
• Strong knowledge of food safety and hygiene standards.

Required skills

• HACCP food safety compliance.
• FIFO inventory rotation.
• Stock ordering and inventory management.
• Pricing and labelling compliance.