Customer Service & Administrative Assistant

About the role

We are looking for a proactive, customer‑focused individual to join a well‑established engineering and manufacturing company in Epping. The Customer Service / Administrative Assistant will support day‑to‑day operations, handling enquiries, processing sales orders and assisting with business development.

Key responsibilities

• Provide professional customer service via phone, email and face‑to‑face interactions.
• Process internal sales enquiries, quotations and customer orders accurately and promptly.
• Capture and maintain up‑to‑date customer, sales and product information in company systems.
• Assist with stock control, inventory administration and related documentation.
• Support the sales and administrative team with general office and operational tasks.
• Identify prospective clients, make initial contact and aid new business development.
• Build and maintain positive relationships with customers through reliable service delivery.
• Ensure all administrative tasks are completed accurately within required timeframes.

Required profile

• Previous experience in internal sales, customer service or administrative support.
• Experience in an engineering, manufacturing, technical or industrial environment is advantageous.
• Strong verbal and written communication skills with a professional telephone manner.
• Excellent organisational abilities and attention to detail.
• Ability to prioritize workload and work efficiently in a fast‑paced environment.
• Positive, independent and team‑oriented attitude.

Required skills