Concierge Assistant – Office Based

About the role

We are looking for a proactive and highly organised Concierge Assistant to be the customer‑facing representative of our members’ concierge service. You will manage tee‑time bookings, handle member enquiries and ensure a seamless experience for golf club members and partners.

Key responsibilities

• Monitor and respond to all concierge requests promptly.
• Manage tee‑time bookings using corporate memberships.
• Invoice members for tee‑time bookings and track payments.
• Handle phone and email enquiries, ensuring they are logged in the MASHIE app.
• Report any anomalies on the MASHIE app to your supervisor.
• Collaborate with team members to improve the overall customer experience.
• Maintain and update process documentation.
• Maintain a resolution and escalation process for related issues.

Required profile

• Strong understanding of golf rules, formats and etiquette.
• Minimum 1 year experience in the golf industry, customer service or concierge environment.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Basic knowledge of Xero is advantageous.
• Exceptional customer service and relationship management skills.
• Self‑motivated, solutions‑driven and able to meet strict deadlines.
• Excellent communication, time‑management and organisational abilities.
• Valid driver’s licence and reliable transport.

Required skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Xero (basic)

What we offer

• Competitive salary with strong growth potential.
• Opportunity to work in a scaling business backed by UK leaders.
• High‑performance, supportive environment with real career progression.
• Fast‑paced role where you can make an impact from day one.