Business Analyst - Learning Management Systems

About the role

A well-established South African software development company that builds, supports and consults software for the academic sector is hiring a Business Analyst for its Learning Management System (LMS) work. The company has offices in Johannesburg and Cape Town, mostly employs permanent staff and has very low turnover. The role is based in Cape Town and is hybrid.

Key responsibilities

• Own the LMS product: turn academic needs into product features and roadmap strategies
• Write detailed backlogs and test cases in Jira/Confluence and guide developers through complex design requirements
• Design test strategies for new implementations and migrations, focusing on functional integrity and user experience
• Lead client discovery, demos and data migrations to ensure successful platform adoption
• Troubleshoot high-level support issues and analyse data trends to drive proactive product improvements

Required profile

• 2+ years of business analysis experience with formal requirements training and Agile/Scrum expertise
• Deep understanding of educational administration and hands-on experience with LMS or ERP solutions
• Strong grasp of the SDLC and business process design for custom client systems
• Exceptional communication, self-management and a resourceful "get things done" attitude in fast-paced, scaling environments

Required skills

• Agile/Scrum and requirements analysis
• Jira and Confluence
• SDLC and solution design