Business Analyst - Enterprise Programme Management Office

About the role

Mobile Telephone Networks (Pty) Ltd is hiring a Business Analyst for its Enterprise Programme Management Office (EPMO) in Commercial Operations SA, based in Roodepoort. The role elicits, documents and manages business requirements and user stories, partners with stakeholders and technical teams on end-to-end solution delivery, and leads design thinking workshops.

Key responsibilities

• Elicit, analyse and document stakeholder and business requirements (epics, features, user stories) and define the problem statement, opportunity or constraint
• Facilitate design-thinking workshops to ideate and prototype solution designs
• Break down epics into prioritised user stories with clear acceptance criteria and collaborate on functional specifications, context diagrams and process maps
• Conduct risk analysis, manage requirement changes (impact assessments, governance, sign-off) and define benefit-tracking requirements
• Enforce business analysis standards and ensure compliance with SAFe Agile methodology and EPMO governance frameworks
• Use AI-powered tools such as MS Copilot to speed up analysis and documentation
• Author UAT test cases, run UAT sessions, track defects and verify fixes against requirements
• Map "As-Is" and "To-Be" business processes, identify improvement and automation opportunities and recommend optimisations
• Produce approved BA artefacts, a prioritised backlog, workshop outputs, a change-request log and weekly reports to management

Required profile

• 3-year diploma or degree; Diploma in Business Analysis
• Minimum 5 years of proven experience in requirements elicitation, gathering, documentation and management, including analysing business needs and providing solutions
• At least 2 years of experience in design thinking workshops and in an Agile environment
• Proven experience facilitating whiteboard sessions with cross-functional teams and working on large-scale technology projects
• Experience modelling techniques and methods; telecommunications industry experience is beneficial

Required skills

• Agile methodology (SAFe, Scrum or Kanban foundation course required)
• Certification in Design Thinking Frameworks preferred
• Facilitation certification is essential