Systems & Product Manager - Travel Booking Platform

About the role

Kendrick Recruitment is looking for a proactive, detail-oriented Systems & Product Manager to manage and develop a B2B travel booking platform for an established travel business. The role combines systems management, travel product administration, supplier relationships and agent support, and suits someone with hands-on experience managing travel booking platforms, a strong understanding of African travel products and pricing, and the confidence to work independently. The position is remote, based in Cape Town, with occasional travel to Franschhoek.

Key responsibilities

• Maintain accurate product information across the platform, including properties, flights, activities and transfers.
• Load and check rates, content, images, specials and promotions so they display correctly on quotes and itineraries.
• Manage onboarding of new supplier partners, including rate agreements, contracts and property information.
• Carry out system checks, troubleshoot issues and coordinate with developers to resolve faults.
• Assist with testing, documentation and rollout of new system features and updates.
• Support live availability and API integrations, following up with partners where required.
• Work with the marketing team to keep product content accurate and up to date.
• Train and onboard new and existing agents, provide ongoing system support and communicate product updates.
• Contribute to platform development, revenue opportunities, promotional strategies and process improvements.
• Create and maintain standard operating procedures and provide backup itinerary and booking support when needed.

Required profile

• Hands-on experience building and managing a travel booking, itinerary or reservations platform.
• Relevant travel industry experience, with a sound understanding of DMC and tour operator operations.
• Knowledge of the Southern and East African safari markets.
• Experience managing travel products, supplier relationships and online content.
• Excellent attention to detail, especially with rates, data and promotions.
• Strong organisational and project management skills, and confident communication and training skills.
• A practical, solutions-focused approach and the ability to learn new systems quickly.
• Based in Cape Town and available to travel occasionally to Franschhoek.

Required skills

• Understanding of nett and rack rates, STO agreements, commission structures, mark-ups and margins.
• Experience with CRM systems, payment tools and API or live availability integrations.

To apply, candidates send their CV to the recruiter at Kendrick Recruitment.