Burials Administrator (x2)

About the role

Icebolethu Burial Services, a subsidiary of Icebolethu Group, is looking for two Burials Administrators to join its Burials Department in Selby, Johannesburg. The position is permanent and supports the activities of the Burial team. Icebolethu Group is a funeral assurance group and an authorised financial service provider.

Key responsibilities

• Provide empathetic, respectful and professional support to families throughout the burial process.
• Ensure client satisfaction through follow-up calls and continuous service improvement.
• Maintain burial registers, body lists and grave records accurately and up to date.
• File and maintain all documents according to company record-keeping standards.
• Ensure compliance with statutory obligations, SOPs and service-level agreements.
• Prepare and manage delivery schedules for burials, memorials and other services.
• Work with grounds teams and internal stakeholders such as Lillies, Design, Warehouse and the Funeral Planning Unit to ensure smooth funeral preparations.
• Manage cash and scheme funeral arrangements in line with company policies.
• Take part in one-on-one meetings with line managers and performance appraisals.

Required profile

• Grade 12; a diploma or certificate in Business Administration, Office Management or a related field is preferred.
• At least 1-2 years in administration, records management or customer service.
• Experience handling confidential and sensitive information.
• Prior experience in a public-facing role requiring empathy and discretion.
• Proven ability to deal with distressed or grieving clients.

Required skills

• Computer literacy in the Microsoft Office suite.
• Strong administrative, organisational and communication skills.
• Good time management and ethical values.