This job is no longer available
This job expired on 16/08/2026. It no longer accepts applications.
Assistant Manager - Process Training
WNS · Le Cap
Job description
About the role
The Operations Trainer will deliver product and technical training to an assigned operational business unit, ensuring agents and teams have the tools and skills needed for optimal performance.
Key responsibilities
- Conduct new starter, refresher, up‑skilling and cross‑skill training, including knowledge checks and assessments.
- Manage a group of trainees daily, handling administration and follow‑through.
- Support nesting and business‑as‑usual activities.
- Conduct and report on training needs analysis.
- Capture learner records in line with client requirements.
Required profile
- Grade 12 or higher.
- 2+ years of experience in a training role.
- Experience in training, coaching and mentoring.
- Intermediate computer literacy (MS Office).
Required skills
- MS Office (intermediate level)
What we offer
- Role clarity, coaching and mentoring.
- Professional development and a structured career path.
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WNS
Le Cap