Administration Team Manager – Front of House & Operations

About the role

Old Mutual is seeking two Administration Team Managers to lead and coordinate Front of House, Client Services, Contractor Management, Financial Administration and Operational Support functions. You will act as the central hub for clients, service providers, finance and facilities teams, ensuring seamless service delivery and a superior customer experience.

Key responsibilities

• Oversee reception operations, visitor management, meeting‑room coordination and overall client experience.
• Coordinate maintenance requests, projects and service providers, ensuring timely resolution and adherence to service standards.
• Serve as primary point of contact for clients, tenants, contractors and internal teams, managing communication and issue resolution.
• Monitor contractor performance, manage access requirements and maintain accurate service delivery records.
• Handle service provider accounts, process invoices, support budget tracking and tenant billing.
• Compile and distribute performance reports, identify operational risks and maintain documentation.
• Lead Front of House teams, foster a customer‑focused culture, provide coaching and drive continuous improvement.
• Develop and refine operational processes, drive accountability and ensure compliance with procedures.

Required profile

• Relevant tertiary qualification.
• 5‑6 + years experience in finance administration, customer‑centric service delivery, stakeholder and service‑level management.
• Proven ability to monitor and manage SLAs and contractor performance in a facilities or operations environment.
• Strong attention to detail and ability to work independently.

Required skills

What we offer

• Opportunity to shape service delivery across a leading African financial institution.
• Collaborative environment with a focus on professional growth.