Account Manager - End User (Water, Wastewater, Power & Utilities)

About the role

Rockwell Automation is hiring an Account Manager for its Water, Wastewater, Power and Utilities customers in South Africa. This is a sales position reporting to a Sales Manager, aimed at an early-career technical professional who wants to grow into a successful Account Manager. You will help develop and execute strategic growth plans, grow sales, build customer relationships and take ownership of an assigned portfolio of accounts.

Key responsibilities

• Sell the Connected Enterprise portfolio (industrial automation, control systems, variable speed drives, industrial networks, digital solutions, OT cybersecurity and Lifecycle Services).
• Build knowledge of the Water, Wastewater, Power and Utilities sectors, including customer operations, installed base, priorities, planned projects and industry challenges.
• Take progressive responsibility for a portfolio of development and all customers, and build lasting customer relationships.
• Maintain clean CRM records of sales outreach and contacts across engineers, maintenance teams, operations, site managers, project managers, procurement and senior decision-makers.
• Conduct regular customer and site visits to understand processes, applications, operational challenges and future investment needs.
• Identify and qualify new opportunities and build a sustainable pipeline, then support and lead opportunities through solution development, quotation/proposal, negotiation, delivery and follow-up.
• Work with technical consultants, product specialists, Lifecycle Services, Information Solutions and delivery teams, and collaborate with distributors, system integrators, OEMs, EPCs and consulting engineers.
• Help develop account plans, partner maps and growth strategies, and keep accurate customer, opportunity, pipeline and forecast data in the CRM.
• Develop technical and commercial competence, and follow up on customer and internal commitments.

Required profile

• National Diploma or Diploma in a relevant technical field (Electrical, Electronic, Mechatronics, Instrumentation, Control & Automation, Mechanical or Chemical/Process Engineering); an Advanced Diploma, BEngTech, BEng or BSc in engineering is also acceptable.
• About 3 years of relevant experience in an engineering, technical, project, service, application, sales or customer-facing environment.
• Experience in Water, Wastewater, Power, Utilities or related process industries is advantageous.
• Experience communicating with technical and business stakeholders, and handling long sales cycles and challenging customer situations.
• Valid driver's licence, willingness to travel to customer and project sites in South Africa, and legal authorization to work in South Africa.

Preferred

• Exposure to water treatment plants, wastewater facilities, pump stations, power generation facilities or utility infrastructure.
• Knowledge of PLCs, SCADA, control systems, variable speed drives, MCCs, industrial networks or instrumentation.
• Experience with RFQs, tenders, quotations, engineering specifications or project proposals, and basic commercial awareness.
• CRM or sales opportunity management experience, and excellent networking skills.

What we offer

• Paid volunteer time off after 6 months of employment, with volunteer and donation matching.
• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm.
• Employee Assistance Program and personalized wellbeing programs through the OnTrack program.