Training Manager

About the role

The Training Manager will lead regional training for Wackys stores, overseeing a team of 20 trainers and ensuring compliance with Standard Operating Procedures. This senior role combines hands‑on training delivery with strategic planning to support new store openings and continuous staff development.

Key responsibilities

• Design and implement the training structure for all Wackys locations.
• Conduct food preparation and SOP training sessions across the region.
• Manage trainer roster, staff rostering and daily attendance records.
• Mentor, up‑skill and support new employees and trainees.
• Monitor employee performance, evaluate training effectiveness and identify improvement areas.
• Provide daily training updates and reports from in‑store activities.
• Lead training initiatives for new store openings, offering coaching and mentorship.
• Coordinate with the Training Department on ad‑hoc projects and presentations.

Required profile

• Minimum 10 years of fast‑food/QSR operations and training experience.
• Strong verbal and written communication abilities.
• Excellent organisational, time‑management and administrative skills.
• Valid driver’s licence, reliable vehicle and mobile phone.
• Willingness to travel frequently and work flexible hours, including weekends.

Required skills

• Proficiency with MS Office.
• Knowledge of GAAP principles.
• Experience with MICROS point‑of‑sale systems.