Telephonist

About the role

Mediclinic Tzaneen is recruiting a permanent, on-site Telephonist to manage and coordinate all telephonic communication and systems within the hospital. The role ensures efficient and effective communication on behalf of Mediclinic.

Key responsibilities

• Operate the hospital telephone system daily according to policy and procedure.
• Answer all calls promptly and professionally, exceeding client expectations.
• Maintain patient confidentiality in line with policy and procedure.
• Check the hospital alarm system daily and notify the relevant department of emergencies, following the Alarm Emergency Manual.
• Follow the hospital emergency preparedness process during emergencies, as set out in the Disaster and Emergency Plan.

Required profile

• Essential education: Grade 12 or equivalent.
• No experience required; preferred: experience in private healthcare or a similar environment, switchboard operations and systems, and hospital emergency procedures.
• Preference is given in line with Mediclinic Southern Africa's Employment Equity Plan, as well as to internal applicants who meet the minimum requirements.

Required skills

• Computer literacy (Microsoft Office).
• Knowledge of hospital disaster and emergency processes, procedures and policies.
• Switchboard systems and operations.