Senior Customer Success Manager – Wine & Hospitality (Hybrid)

About the role

We are seeking a senior‑level Customer Success Manager to lead and scale our B2B relationships with luxury lodges, hotels and top restaurants across 25 African markets. The role blends relationship management, campaign marketing and operational coordination in a fast‑growing pan‑African beverage and technology business.

Key responsibilities

• Establish and run a consistent success rhythm across multiple African markets, handling onboarding, renewals and escalations.
• Manage a high‑value portfolio of hospitality and trade partners, driving adoption, retention and growth.
• Plan, build and execute trade activations, loyalty programmes and email marketing campaigns using tools such as Mailchimp or HubSpot.
• Align and mentor a distributed team of account managers across various territories, modelling best‑in‑class customer success.

Required profile

• Strong background in hospitality, wine/spirits, tourism or FMCG; a recognised wine/spirits qualification is a plus.
• Proven experience in a commercial customer success or senior account management role.
• Highly organised, comfortable with data/analytics platforms and capable of writing campaign copy and designing creative assets.
• Fluent English, based in or near Somerset West and willing to travel regularly across African markets.

Required skills

• Mailchimp
• HubSpot
• Data analytics platforms