Senior Administrator

About the role

Old Mutual is hiring a Senior Administrator in Pinelands who responds immediately to administrative requirements in a processing environment, following SLA parameters. The role is individually accountable for delivering results through own effort, providing an indirect service to customers and intermediaries.

Key responsibilities

• Follow standardised processes and deliver on daily production and service quality standards
• Handle exceptions processing for Stop Order Premium Collections, RMM/PF and Legacy and OMP products
• Manage control accounts (DD220, YPU, YUP, U9999, misdirected, suspense/dummy balancing, unallocated statement tray)
• Prepare moderately complex documents and gather and summarise data for reports
• Collect data from standard sources, analyse it and produce accurate reports
• Attend to queries and escalations (workflow and emails), refunds and process documentation
• Test and maintain processes, and develop working knowledge of organisational policies, procedures and regulatory codes

Required profile

• Matriculation certificate (required)
• Strong administrative skills and good relationship building with internal and external stakeholders
• Ability to multi-function across the wider team and moderate to high technical knowledge
• Advantage: system knowledge of Omunet/OMP/BANCS and Hyphen

Required skills

• Microsoft Excel (intermediate to advanced)
• Data analysis, database reporting and management reporting
• Accounting, collections management and control accounts