Retail Travel Consultant - Somerset, Cape Town

About the role

Flight Centre is hiring a full-time, on-site Travel Consultant in its Somerset retail store in Cape Town. The role is target-driven, with success measured through KPIs, revenue, conversion and customer satisfaction, and you earn commission on every sale. You will work on a rotating roster across a 7-day trade.

Key responsibilities

• Convert customer enquiries into confirmed bookings through consultative sales conversations.
• Sell end-to-end travel solutions including flights, accommodation, tours, cruises, car hire, transfers and travel insurance.
• Build a loyal base of new and repeat customers, from simple domestic trips to complex international holidays.
• Manage multiple customers and communication channels at once (in-store, phone, email).
• Use booking systems and supplier tools to quote, upsell, book and follow up accurately and efficiently.
• Take ownership of the customer journey from first enquiry through to booking and follow-up.

Required profile

• Minimum 3 years' experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling.
• Strong communication skills and confidence selling in person and over the phone.
• International travel experience.
• Matric.
• Availability to work full-time hours, including weekends and public holidays.

Required skills

• High attention to detail.
• Strong computer skills and confidence using multiple, complex systems.

What we offer

• Competitive base salary plus uncapped commission.
• Clear performance metrics and transparent earning potential.
• Career progression opportunities across Flight Centre's global brands.
• Travel discounts and the chance to experience the products you sell.
• Paid time off, health and wellness programs, employee financial wellness services, and an employee share plan.
• A performance-driven team environment and opportunities for professional and personal development.