Receptionist

About the role

The Receptionist at Zenzele Fitness is responsible for delivering exceptional service to members and visitors, ensuring all front‑desk duties are performed in line with company policies and standards. The role involves greeting guests, handling phone calls, managing access, processing payments and supporting the smooth opening and closing of the club.

Key responsibilities

• Greet members and visitors with a smile, acknowledge and provide assistance promptly.
• Answer telephone calls within three rings, take detailed messages and route them appropriately.
• Control access by verifying membership status, completing guest registration and enforcing Covid‑19 protocols.
• Process payments and receipts accurately using the club’s payment system.
• Open and close the club according to the shift roster, following all opening and closing procedures.
• Collect customer feedback and address conflicts or issues to maintain a positive member experience.

Required profile

• Minimum Grade 12 education.
• 1–2 years experience working as a receptionist or in a customer‑facing role.
• Strong numeracy and computer literacy.
• Friendly, clear and confident communication with excellent interpersonal skills.
• Ability to work independently, remain punctual and handle pressure professionally.
• Honest, reliable and committed to continuous learning and team spirit.