Receptionist

About the role

The Receptionist is the first point of contact for guests staying at Finfoot Lake Reserve, a safari lodge in North West, South Africa. You will deliver exceptional customer service, manage reservations and ensure a smooth, welcoming experience from arrival to departure.

Key responsibilities

• Warmly welcome guests, complete check‑in and check‑out procedures, and provide information about lodge facilities.
• Manage room reservations, cancellations and modifications, keeping guest data accurate and up‑to‑date.
• Respond promptly to guest inquiries, requests and complaints, arranging special services such as restaurant bookings or transportation.
• Provide local attraction, dining and activity information, and assist with directions and transport arrangements.
• Handle guest feedback, resolve issues and foster positive relationships to enhance overall satisfaction.

Required profile

• Strong customer‑service orientation with a friendly, professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to multitask, stay organized and work efficiently in a fast‑paced hospitality environment.
• Reliability, accountability and a commitment to the lodge’s sustainability values.

Required skills