Receptionist – Front Office
AccorHotel · Cape Town
Job description
About the role
We are looking for a friendly and professional Receptionist to join our hotel in Cape Town. You will be the first point of contact for guests, handling check‑in and check‑out, managing phone calls and ensuring a smooth and secure front‑office operation.
Key responsibilities
- Provide efficient service for guest registration and departure, maintaining accurate guest accounts.
- Answer all incoming calls via the switchboard courteously and route them to the appropriate departments.
- Maintain strict security procedures for credit, cash transactions, room keys and guest confidentiality.
- Communicate guest requests and information to all hotel departments both verbally and in writing.
- Promote hotel facilities and upsell services using product knowledge.
Required profile
- 1–2 years experience as a Receptionist, Front Office Representative or similar role.
- Strong customer service and organizational abilities.
- Ability to handle multiple phone lines and maintain accurate records.
Required skills
- Opera property management system.
- Switchboard operation.
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Published 1 day ago
Expires 1 month from now
12 views · 0 interested
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AccorHotel
Cape Town