PeopleOps Officer (HR Generalist) - Sales Division

About the role

HyperionDev, an edtech provider of accelerated tech education and coding bootcamps in EMEA, is looking for a full-time HR Generalist (PeopleOps Officer) for its Sales Division. You will provide end-to-end people support to the growing sales team, maintaining a high-performance culture through performance monitoring, data-driven HR management via the company's HMIS, and a physical presence on the floor during core and evening hours. Candidates must be based in Cape Town.

Key responsibilities

• Talent acquisition and recruitment: strategic sourcing via LinkedIn, job boards and professional networks, and owning the full cycle for call centre staff and leadership roles such as Supervisors, QA Specialists and Operational Leads
• Partner with hiring managers to build hiring toolkits and guide them through candidate evaluation, keeping candidate data and pipeline metrics in the ATS (Workable)
• Onboarding, probation and offboarding: manage contracts, issue contracts and handle renewals, run onboarding training and track 30/60/90-day ramp-up plans, and handle quick offboarding including asset recovery
• Performance and revenue monitoring: weekly and monthly performance reviews, drafting and managing PIPs, leading disciplinary hearings, tracking absenteeism and preparing evidence packs for CCMA referrals
• HR business partnering: ensure 100% accurate employee profiles and metrics data in the HMIS, apply internal HR policies in line with labour law, and act as the bridge between the PeopleOps Team and the Revenue Team

Required profile

• 3-5 years of HR Generalist/HRBP experience strictly within a call centre or high-volume sales environment (mandatory)
• Proven end-to-end recruitment track record, including hiring specialised leadership roles
• Deep knowledge of South African labour laws (BCEA, LRA) and hands-on experience handling CCMA cases
• Ability to work evening shifts a few days a week
• Preferred: tertiary qualification in HR, industrial psychology or a related field, and prior experience in a fast-scaling startup or tech-enabled environment

Required skills

• Advanced proficiency with Applicant Tracking Systems and HRIS tools
• Knowledge of Workable (ATS) and the company's HMIS

What we offer

• Flexible and remote-friendly work, with occasional weekly office presence in Cape Town
• Part-time enrolment in the company's Coding Bootcamps