Partner Success Manager

About the role

ALX Africa, a non-profit under the ALX Foundation providing tech skills training and career acceleration, is hiring a Partner Success Manager in Johannesburg. The role reports to the Regional General Manager and runs from 1 October 2026 to 31 July 2027. It is a full-time freelance engagement, with at least two days per week spent at the hub.

The Partner Success Manager owns the partner relationship and turns signed agreements into clear delivery plans, milestones, KPIs and timelines, then coordinates internal teams and external stakeholders to deliver them. The manager oversees 1 to 3 partner relationships, covering talent and entrepreneurship outcomes, and ensures partners receive consistent communication and reporting.

Key responsibilities

• Translate partner agreements into delivery plans, milestones, KPIs and timelines, and track every contractual deliverable to completion
• Coordinate recruitment and selection, skills, work readiness, placement or self-employment, business readiness, venture development, retention and progression, and monitoring and tracking
• Serve as the primary day-to-day contact for assigned partners, building trusted relationships and managing expectations
• Produce accurate, timely partner reports and performance reviews, and act on underperformance
• Support partner renewals and extensions, and feed delivery insights back to the Partnerships and Commercial teams

Required profile

• 4 to 5+ years of experience in programme or project management, partner success, client or account management, partnerships or programme delivery
• Experience with corporates, foundations, NGOs, employers, recruitment partners or ecosystem organisations
• Experience in talent development, employment, entrepreneurship or youth-focused programmes
• Ability to take a signed agreement from commitment through to execution and close-out

Required skills

• Project management and organisational skills, with attention to detail and ability to manage multiple workstreams
• Strong relationship management and written and verbal communication
• Comfortable working with KPIs, programme data, trackers and reporting