Outbound Corridor Control Tower Controller

About the role

Africa Global Logistics South Africa (AGL) is hiring a Freight Forwarding Operations Outbound Corridor Control Tower Controller in Johannesburg. The role monitors, coordinates and controls the end-to-end movement of outbound cargo along designated corridors, acting as a central coordination point between customers, transporters, drivers, operations teams and border/terminal stakeholders. It is a permanent, full-time position.

Key responsibilities

• Monitor and coordinate outbound shipments along the assigned corridor, keeping real-time visibility and adherence to planned schedules and routes.
• Coordinate with transporters, drivers and internal stakeholders to ensure vehicle readiness, dispatch and smooth cargo movement.
• Proactively identify, investigate and resolve operational exceptions such as delays, breakdowns, border issues, route deviations and documentation challenges.
• Provide timely shipment status updates and communicate effectively with customers and stakeholders.
• Maintain accurate shipment, transport and milestone information across GPS, TMS, ERP and control tower systems.
• Monitor corridor performance (transit times, on-time delivery, border crossings, vehicle utilisation, delays) and provide regular performance reports.
• Ensure compliance with company procedures, customer requirements, transport regulations and safety and security standards.
• Escalate operational, safety and service issues and contribute to continuous improvement.
• Maintain accurate records of shipment movements, exceptions, incidents and corrective actions.

Required profile

• Grade 12 / Matric.
• Diploma or certificate in Logistics, Supply Chain Management, Transport Management or a related field is advantageous.
• 2-3 years of experience in transport, logistics, freight forwarding, control tower, fleet management or a similar operational environment.
• Experience in cross-border transport and corridor operations is advantageous.