Night Shift Customer Service Representative (Fixed-Term)

About the role

Join TTEC as a Night Shift Customer Service Representative in Cape Town. You will be the first point of contact for customers, delivering compassionate support and resolving issues before they need escalation. This fixed‑term role offers the chance to develop expertise in a dynamic, people‑focused environment.

Key responsibilities

• Answer incoming customer communications via phone, chat or email during night hours.
• Research and provide accurate information to resolve customer inquiries.
• Consult on products and services with empathy and professionalism.
• Maintain consistent attendance, punctuality and follow‑through on tasks.
• Document interactions and update systems with relevant details.

Required profile

• Minimum 3 months of customer service experience.
• Matric/NQF Level 4 (mandatory).
• South African citizenship or permanent residency.
• Basic computer literacy and ability to navigate multiple systems.
• Willingness to learn, adapt and take ownership of responsibilities.
• Strong communication skills, empathy and professionalism, especially under pressure.

Required skills

• Basic computer skills (multiple system navigation).

What we offer

• Transport provided in line with company and client requirements.
• Support for career and professional development.
• Inclusive, community‑oriented culture.
• Fixed‑term contract with a healthy benefits package (PTO, tuition reimbursement, health and wellness incentives).