Customer Advisor – Telesales & Retention

About the role

We are a leading Mobile Virtual Network Operator in the UK looking for motivated, confident communicators to join our fast‑paced call centre. As a Customer Advisor you will handle inbound and outbound calls, promote mobile plans, upgrades and SIM‑only deals, and work to retain existing customers.

Key responsibilities

• Take inbound calls from new and existing customers and recommend the best product or service.
• Sell the benefits of pay‑as‑you‑go, monthly contracts and SIM‑only deals while meeting sales targets.
• Ensure compliance with regulatory scripts and legal requirements during sales interactions.
• Educate customers about offers, upgrades, PAC codes and new deals.
• Maintain and update customer databases accurately.
• Use a dialer system to call existing customers with new offers.

Required profile

• At least 12 months experience in an international call‑centre environment (telesales, retention or sales).
• High proficiency in written and verbal English communication.
• Strong decision‑making, time‑management and active‑listening abilities.
• Empathy, problem‑solving mindset and a customer‑first attitude.
• Ability to handle multiple tasks efficiently and adapt to different customer personalities.

Required skills

• Computer skills and system navigation.

What we offer

• Opportunity to work in a dynamic telecom environment with clear career progression.
• Training and coaching for personal development.