Medical Receptionist

About the role

We are seeking a Medical Receptionist to join a professional psychology and psychometry practice in Alberton. The role involves managing the front‑desk, handling patient enquiries and providing administrative support to psychologists, psychometrists and psychiatrists.

Key responsibilities

• Manage reception area, answer telephone, WhatsApp and email enquiries, and schedule patient appointments.
• Coordinate practitioner diaries, confirm, cancel and follow‑up appointments, and liaise with patients, families and healthcare professionals.
• Maintain accurate patient records, update the practice management system, and process documentation, invoicing and basic accounts.
• Assist with medical‑aid administration, correspondence, filing systems and monitor outstanding administrative tasks.
• Provide administrative support for psychological and psychometric assessments, prepare required documentation and coordinate reports.
• Uphold strict confidentiality and handle sensitive patient information with discretion.

Required profile

• Previous experience as a Medical Receptionist (essential).
• Proficiency with Elixir Live (essential).
• Strong administrative and organisational abilities.
• Excellent telephone, written and verbal communication skills.
• Computer literate, confident using Microsoft Office, email and electronic practice systems.

Required skills

• Administration and organisation.
• Patient liaison and customer service.
• Appointment and diary management.
• Attention to detail and confidentiality.
• Time management, prioritisation and problem‑solving.
• Record‑keeping and document management.