Labour Centre Officer – Kwa-Maqoma (stationed at Alice Satellite Office)

About the role

The Department of Employment and Labour is recruiting for a Labour Centre position (reference HR4/4/1/202) based at the Kwa-Maqoma Labour Centre but stationed at the Alice Satellite Office. The role covers unemployment insurance services, claim administration and supervision of the section's resources.

Key responsibilities

• Provide Unemployment Insurance services through direct customer interaction.
• Carry out quality assurance and follow-up on Unemployment Insurance applications.
• Administer UI claims and processing services.
• Supervise human, financial and equipment/asset resources within the section.

Required profile

• Undergraduate qualification (NQF Level 6) in Operations Management, Public Management or Administration, Business Administration or Management, Administrative Management, Financial Accounting or Finance, as recognised by SAQA.
• Two years of functional experience in a client services or claims processing environment, in operations or insurance.
• Valid driver's licence.

Required skills

• Knowledge of the Unemployment Insurance Act and Regulations, the Unemployment Insurance Contributions Act, UIF policies and procedures, the Operations System, Batho Pele principles and POPIA.
• Interpersonal, presentation, listening and communication skills (verbal and written).
• Computer literacy, problem solving, planning and organising.

Applications are made to the Deputy Director: Labour Operations, either by post or by hand delivery, as indicated in the original advert.