Incentives Administrator

About the role

The Incentives Administrator works within the Core - Business (FSP) department and reports to the Commission and Incentives Specialist. The role audits, verifies and processes agent incentive claims so that payments comply with company policy, are backed by valid documentation and match system records such as Easipol. It supports data integrity, minimises discrepancies and helps ensure timely payroll processing. The position is full-time, based in Durban, and involves both office and field work with frequent travel to branches.

Key responsibilities

• Receive and filter incentive data from departments by email, extract IFS policy numbers and organise them in spreadsheets, removing duplicates with Excel filters and pivot tables.
• Verify policy details on Easipol (branch, agent/broker, captured by, inception date) and keep system data aligned with submitted claims.
• Check that claims meet qualifying criteria per departmental SOPs, validate supporting documents (ID, application forms, T&C) and flag non-qualifying claims.
• Consolidate audited data into a master spreadsheet, check accuracy, spelling and completeness, and submit it to the Incentives Team Leader.
• Resolve queries from departments with the Team Leader, update incentive values where needed and ensure all queries are cleared before final submission.
• Identify improvements to data processing, tracking and workflow, and support better auditing and reporting.

Required profile

• Grade 12 / Matric is essential.
• Qualification in Business Administration or Finance.
• 1-2 years of administrative experience in the insurance industry.
• 1-2 years in an incentive, payroll or HR environment.

Required skills

• Microsoft Excel (filters, pivot tables, data validation).
• Strong numeracy, attention to detail and data capture and recordkeeping.
• Understanding of incentive structures and processes.
• Communication, organisation, time management and ability to work under pressure.