Head Receptionist

About the role

The Head Receptionist leads the Front Desk team at AccorHotel in Cape Town, ensuring smooth daily operations and delivering a warm, professional welcome to every guest. This senior position combines leadership, guest‑service excellence and hands‑on management of front‑office functions.

Key responsibilities

• Direct daily front‑office operations, including reception, porter desk, cash handling and reservation processes.
• Supervise and support reception staff, conduct training and manage rosters to maintain cost‑effective staffing levels.
• Greet and escort VIP guests, attend to special requests and resolve credit or billing issues.
• Oversee porter services, ensure efficient public‑area inspections and maintain control of hotel duty keys and cash floats.
• Implement and enforce department policies, cash/credit procedures and guest confidentiality standards.

Required profile

• Proven experience in front‑office or reception management within a hotel environment.
• Strong leadership and communication skills with the ability to train and motivate a team.
• Excellent problem‑solving abilities, especially in handling guest complaints and credit issues.

Required skills

• PABX operation
• Cash handling and accounting basics
• Reservation system usage