Guest Liaison – Night Relief (Luxury Property)

About the role

A luxury hospitality property in Cape Town is seeking an organised, service‑focused Guest Liaison / Night Relief to deliver a personal and seamless guest experience from arrival through to departure. The role combines guest liaison, front‑of‑house administration, concierge support and overnight operations, and requires at least three years of experience in a five‑star or similar luxury environment.

Key responsibilities

• Deliver personalised guest service from check‑in to departure.
• Handle reservations, billing, guest profiles and correspondence accurately and discreetly.
• Prepare guest lists, itineraries, daily reports and shift handovers.
• Maintain administrative systems using Opera, POS and Microsoft Office.
• Assist with concierge services, recommendations and bookings.
• Oversee overnight operations, ensuring the property is secure and ready for guests each morning.
• Work closely with all departments to support smooth operations and maintain service standards.

Required profile

• Minimum three years’ experience in a five‑star or similar luxury hospitality environment.
• Formal hospitality qualification preferred.
• Fluent English with strong communication skills for international guests.
• Professional, welcoming manner with a strong focus on guest service.
• Excellent organisation, attention to detail and ability to manage multiple tasks.
• Knowledge of Cape Town’s cultural attractions, restaurants and leisure activities.
• Flexibility to work early, late and night shifts, including weekends; South African nationals preferred.

Required skills

• Opera property management system.
• Point‑of‑sale (POS) systems.
• Microsoft Word.
• Microsoft Excel.
• Microsoft Outlook.

What we offer

• 50 % contribution towards the main member’s Discovery Health medical aid (capped at the KeyCare plan).
• Pension contributions of 6 % from employer and 6 % from employee via Momentum.
• Monthly gratuities paid in arrears according to the applicable split calculation.
• Staff transport available to operational line staff within designated pickup areas.