Guest Experience Host/Hostess – Front of House (F&B)

About the role

Babylonstoren is looking for a warm, polished and guest‑focused Guest Experience Host / Hostess to join its Food & Beverage team. This role is often the first point of contact for restaurant guests and plays an important part in creating a calm, welcoming and well‑organised arrival experience. The successful candidate enjoys working with people, notices small details and communicates confidently with guests, managers and the service team.

Key responsibilities

• Welcome guests in a warm, professional and natural manner.
• Manage guest arrivals, seating and table flow during service.
• Support the restaurant team with bookings, guest notes, special requests and seating preferences.
• Communicate clearly with managers and waiters regarding VIP guests, celebrations, dietary requirements and special arrangements.
• Assist with telephone enquiries, restaurant information and general guest questions where required.
• Help maintain a calm and organised guest flow during busy service periods.
• Support managers by identifying potential guest concerns early and communicating them promptly.
• Ensure the entrance, host area and guest‑facing spaces are neat, calm and in line with Babylonstoren’s standards.
• Assist with basic guest follow‑up and internal communication where needed.
• Work closely with the wider F&B team to ensure a seamless guest experience.

Required profile

• Previous experience in hospitality, restaurant hosting, hotel reception, reservations or a similar guest‑facing role (advantageous).
• Excellent Afrikaans and English.
• Warm, professional and well‑presented.
• Strong communication skills.
• Good organisation and attention to detail.
• Ability to remain calm and focused under pressure.
• Comfortable working with local and international guests.
• Willingness to work hospitality hours, including weekends, public holidays and evenings.
• Own or reliable transport is essential.