Group Training Manager

About the role

Life & Brand Portfolio, which runs 50 restaurants across eight brands, is looking for a Group Training Manager in Cape Town. Reporting to the National Group Operations Manager, you will own front-of-house, back-of-house and management training across company-owned and franchised stores, lead the trainer team and show the impact in guest scores, audits, retention and store P&L.

Key responsibilities

• Own the group training strategy, standards, SOPs and brand manuals
• Design and roll out onboarding, FOH, BOH, bar and management development programmes
• Lead new store opening training and sign off readiness
• Train franchisees and their teams to protect brand consistency
• Drive menu launch training with the Group Executive Chef
• Turn audit, mystery diner and CSR results into targeted training
• Lead and schedule the national trainer team
• Ensure food safety, hygiene, H&S and responsible alcohol training compliance
• Keep training records and skills development reporting (WSP/ATR, SETA)
• Report training KPIs and manage the training budget

Required profile

• 5 years in training or in multi-site restaurants or hospitality
• 3 years leading a team
• Strong restaurant operations background, credible on the floor and in the kitchen
• Experience building programmes from scratch and opening new stores
• Knowledge of food safety, H&S and SA skills development legislation
• Drivers licence, own vehicle and willingness to travel

Required skills

• Strong MS Office skills
• Advantageous: hospitality or HR qualification, accredited assessor/facilitator, franchise or LMS experience

What we offer

• A senior role with real influence across 50 restaurants
• A market-related package, travel and cellphone allowance, and staff dining benefits