Front of House Manager – Cape Town Edition

About the role

The Front of House Manager leads all front‑of‑house functions at The Cape Town EDITION, overseeing teams such as doormen, bell staff, concierge, guest relations and front desk agents. The role ensures every guest receives a unique, memorable and personalised stay by coordinating services before arrival and throughout the visit.

Key responsibilities

• Manage day‑to‑day front‑of‑house operations, maintaining quality standards and meeting guest expectations.
• Supervise staffing levels, coach team members, and ensure compliance with hotel policies and procedures.
• Handle guest complaints, resolve conflicts and empower staff to deliver exceptional service.
• Monitor check‑in/check‑out processes, room availability, rates and suggestive selling to maximise revenue.
• Coordinate with housekeeping to ensure rooms are ready for arrival and address guest concerns promptly.
• Implement customer recognition programmes and oversee same‑day selling to optimise occupancy.

Required profile

• High school diploma or GED with at least 4 years of guest‑services or front‑desk experience, OR a 2‑year degree in Hospitality/Hotel Management with 2 years of relevant experience.
• Proven ability to lead front‑of‑house teams, manage operational budgets and drive guest satisfaction.