F&B and Reservations Agent
AccorHotel · Cape Town
Job description
About the role
The F&B and Reservations Agent provides professional, friendly service to guests, handling dining reservations and supporting the Food & Beverage outlets at the hotel.
Key responsibilities
- Consistently offer professional, friendly and engaging service to guests.
- Book and enter dining reservation requests using the computerized reservation system.
- Promote and sell in‑house Food & Beverage events and communicate guest requests to outlets.
- Answer telephone and email inquiries and assist guests with hotel facilities.
- Manage deposit payments and follow up according to reservation terms.
Required profile
- Grade 12 or equivalent; hospitality qualification preferred.
- Previous experience in reservations and customer service.
- Strong interpersonal and numerical skills.
- Ability to work under pressure and maintain high service standards.
Required skills
- Opera Property Management System.
- Microsoft Office Suite (intermediate level).
- Computer literacy in Windows applications.
- Knowledge of TARS and Dine Plan (advantageous).
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Published 1 day ago
Expires 1 month from now
8 views · 0 interested
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AccorHotel
Cape Town