Events, Conferencing & Guest Experience Manager

About the role

The Events, Conferencing & Guest Experience Manager will lead all event‑related operations at Jozini Tiger Lodge & Spa, a 4‑star lakeside lodge in KwaZulu‑Natal. This position is a key driver of revenue and guest satisfaction, overseeing conferences, weddings, banquets and entertainment programmes for both adults and children.

Key responsibilities

• Plan, coordinate and execute corporate events, weddings, conferences and other functions.
• Engage with clients to capture requirements, objectives and budgets, and develop detailed proposals, timelines and run‑sheets.
• Oversee event set‑up, execution and breakdown to ensure seamless delivery.
• Coordinate with internal departments such as kitchen, housekeeping, maintenance and food & beverage.
• Serve as the primary point of contact for all event and conferencing clients, building strong relationships to encourage repeat business.
• Conduct site inspections and presentations for prospective clients.
• Handle client queries, feedback and complaints promptly and professionally.
• Manage daily operations of conference and event facilities, ensuring venues meet brand standards and health, safety and hygiene regulations.

Required profile

• Minimum 5 years’ experience in hospitality, with exposure to conferencing, banqueting, weddings and event coordination.
• Proven track record in revenue generation and event sales.
• Matric Certificate; Hospitality or Events Management qualification is advantageous.
• Strong understanding of guest experience and front‑office operations.

Required skills