Data Capturer - Complaints and Mandatory Reporting

About the role

The Judicial Inspectorate for Correctional Services (JICS) in Gauteng is looking for a Data Capturer to serve the Complaints and Mandatory Reporting Units. The postholder captures, updates and verifies complaint and incident information, maintains records and produces statistical reports, ensuring the accuracy, integrity and availability of oversight information.

Key responsibilities

• Capture complaints and mandatory reporting information on approved databases and systems, update existing records and verify captured information against source documents.
• Identify incomplete information, correct data errors, monitor data quality standards and ensure consistency of information across systems.
• Maintain electronic and physical records, file complaint and incident reports, track document movement, maintain registers and safeguard confidential information.
• Generate daily, weekly and monthly statistics, compile data for management reports, assist with trend analysis and support quarterly and annual reporting.
• Support Senior Case Officers with data retrieval, case status updates and investigation information, and provide administrative support to the units.
• Maintain complaint and mandatory reporting databases, generate reports from them, help users retrieve information and report system defects or data discrepancies.

Required profile

• Grade 12 (Senior Certificate).
• 1 to 2 years' experience in data capturing, administration, records management or information management.
• Added advantage: experience in case management systems, complaints management systems, statistical reporting, database administration, public sector administration and legal, correctional or oversight environments.

Required skills

• Knowledge of records management principles, information management practices, data capturing procedures and POPIA.
• Microsoft Excel and Microsoft Word; electronic document management systems.
• Computer literacy, accuracy, attention to detail, confidentiality, report writing and working under pressure.