Customer Service Representative (Full-Time) – Talent Pool

About the role

We are seeking enthusiastic Customer Service Representatives to join our talent pool in Cape Town. In this full‑time position you will handle inbound calls, provide technical and account support, and ensure each interaction delivers a positive customer experience.

Key responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem‑solving and troubleshooting of basic technical or account issues.
• Process requests, maintain accurate account records and document all interactions in company systems.
• Follow client procedures, compliance requirements and quality standards.
• Escalate complex issues when necessary and meet satisfaction, quality and productivity targets.
• Participate in ongoing training and maintain regular attendance and schedule adherence.

Required profile

• At least 18 years of age with a high school diploma or equivalent.
• Excellent communication and interpersonal abilities.
• Basic computer and data‑entry skills with a typing speed of at least 20 wpm.
• Familiarity with the Microsoft Office Suite.
• Strong customer‑service orientation, problem‑solving capability and reliable attendance.

Required skills

• Microsoft Office Suite

What we offer

• Comprehensive training and ongoing coaching.
• Clear career advancement pathways within a fast‑growing global organization.
• Opportunity to work in a dynamic, team‑oriented environment.