Butler – Luxury Guest Services

About the role

We are seeking a dedicated Butler to deliver personalized, high‑end service to guests at our luxury property in Franschhoek. The successful candidate will act as the primary point of contact, ensuring every stay is seamless, memorable, and tailored to individual preferences.

Key responsibilities

• Welcome guests, manage check‑in and check‑out, and offer valet services.
• Assist with luggage, unpacking, and detailed room introductions.
• Plan itineraries, book restaurants, activities, and coordinate private transfers or excursions.
• Maintain detailed records of guest preferences, allergies, and special requests, and communicate them securely to relevant departments.
• Oversee in‑room housekeeping, turndown service, and coordinate with food & beverage for personalized in‑room dining, including breakfast set‑up with the chef.
• Provide expert wine, spirits, and food recommendations.
• Process guest charges across restaurant POS and property management systems.
• Support other departments and identify opportunities to improve service quality.

Required profile

• Proven experience as a Butler, Concierge, or in a luxury hotel environment.
• Excellent interpersonal and communication skills in English.
• Strong attention to detail, calm under pressure, and a guest‑first mindset.
• Flexibility to work shifts and assist in other departments when needed.
• Matric qualification; food or wine certification is a plus.

Required skills

• Proficiency with restaurant POS systems.
• Technical proficiency operating in‑room technologies.
• Comprehensive knowledge of food and beverage service standards.