Business Process Manager

About the role

A leading consulting organisation is seeking an experienced Business Process Manager to drive enterprise-wide process optimisation, business analysis, automation and digital transformation initiatives. The role works across multiple business areas to identify inefficiencies, redesign processes, improve systems and customer experiences, and lead complex change projects.

Key responsibilities

• Lead end-to-end business process analysis, mapping, optimisation and re-engineering initiatives.
• Identify bottlenecks and opportunities for automation, and develop enterprise-wide BPM frameworks, standards and governance.
• Translate business requirements into functional specifications, oversee system enhancements, integration, testing and automation.
• Develop business cases for technology enablement and drive change management, stakeholder engagement and user adoption.
• Analyse customer and operational data to support service improvements and lead cross-functional transformation projects.

Required profile

• Bachelor’s degree or diploma in Computer Science, Business Analysis, Business Process Management or related field.
• Minimum 5 years of experience in business analysis, process design, IT project management and change management.
• Proven experience applying Lean or Six Sigma methodologies and leading organisation-wide optimisation initiatives.
• Strong analytical, communication and stakeholder management skills.

Required skills

• RPA tools such as UiPath or Blue Prism.
• Lean Six Sigma (Green Belt or Black Belt preferred).
• Project management certifications – PMP or PRINCE2.
• Agile/Scrum methodologies.