Business Improvement Coordinator

About the role

Are you passionate about quality, continuous improvement, and making systems work better across teams and countries? We’re looking for a Business Improvement Coordinator to play a pivotal regional role in strengthening operations, driving consistency, and embedding a culture of quality across our consultancy business.

Key responsibilities

• Quality Oversight – implementing quality control processes from the Peterson Solutions’ Management System to ensure services meet required standards.
• Smartsheet oversight and support – ensuring country offices populate Smartsheet with leads, proposals, projects, and finances in a timely manner.
• Smartsheet reviews – performing checks on Smartsheet to ensure data is entered accurately and aligns with Global Service Line Team requirements.
• Quality reviews & checks – plan, conduct, and report on internal reviews, process checks, and compliance reviews, addressing quality‑related issues.
• Continuous improvement – facilitate root cause analysis, co‑design corrective actions, and improvement initiatives with project and service teams.
• Training & awareness – promote quality awareness and provide training or guidance on Smartsheet procedures and best practices.
• Documentation & reporting – maintain accurate records of quality activities, review findings, performance data, and improvement actions; prepare regular quality reports for management.
• Operational support – provide ad‑hoc support to country managing directors and regional director with various operational activities.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5+ years’ experience in operations, quality, or process improvement, preferably within consulting, sustainability, or environmental services.
• Strong knowledge of quality management principles such as ISO 9001 and a sharp eye for detail.
• Confidence working across cultures and influencing stakeholders without direct authority.
• Excellent analytical, communication, and problem‑solving abilities.
• Proficiency in English.

Required skills

• Smartsheet
• ISO 9001