Business Analyst

About the role

We are looking for a Business Analyst to bridge business needs and technology solutions at Altron Digital Business. The role focuses on analysing, documenting and translating requirements to enable digital transformation, improve customer experience and optimise processes.

Key responsibilities

• Elicit, analyse and document business and functional requirements through stakeholder interviews and workshops.
• Translate requirements into user stories, functional specifications and process flows.
• Maintain traceability, manage changes and ensure alignment with business strategy.
• Analyse current processes and customer journeys, identify gaps and conduct root‑cause analysis.
• Recommend and design process improvements to enhance performance, cost efficiency and satisfaction.
• Support business process re‑engineering and collaborate with technical teams on solution design.
• Assist with backlog management, prioritisation and agile planning activities.
• Facilitate workshops, define acceptance criteria and support User Acceptance Testing.

Required profile

• Relevant degree or diploma in Business, Information Systems, IT or related field.
• 2–3 years of Business Analysis experience, preferably in telecom or digital environments.
• Experience with Agile delivery frameworks and certification (e.g., CSPO, CBAP) is advantageous.

Required skills

• Requirements elicitation and documentation.
• Process modelling using BPMN or UML.
• Data analysis and reporting.
• Understanding of IT systems, APIs and integrations.
• Proficiency with JIRA, Confluence and SQL.