Support Engineer – Managed Services

About the role

We are looking for an experienced Support Engineer to deliver hands‑on assistance across multiple client environments. The role covers desktops, servers, networks, printers and a range of connected IT devices, ensuring stability and rapid issue resolution.

Key responsibilities

• Manage ticket queues for multiple clients, prioritising and resolving incidents within SLA targets.
• Provide Windows desktop and laptop support, including hardware diagnostics, OS troubleshooting and lifecycle management.
• Install, configure and maintain Windows Server, Active Directory, DNS, DHCP and related services.
• Monitor system health via NinjaOne RMM, perform patching, backup/restore operations with Veeam and manage virtual environments (Hyper‑V, VMware, Proxmox).
• Support LAN/WAN, VLANs, routing, switching and firewall rules using Meraki, Netgear and Ubiquiti UniFi equipment.
• Administer Microsoft 365 tenants – Exchange Online, SharePoint, OneDrive and Teams – handling user accounts, licences and security settings.
• Maintain cPanel Linux hosting, domain DNS and email services for client websites.
• Configure and troubleshoot VoIP, video surveillance (Hik‑Central, Dahua) and networked printing solutions.
• Document solutions, update knowledge base and contribute to continuous improvement initiatives.

Required profile

• 5+ years of IT support/infrastructure experience, with at least 3 years in a Managed Service Provider environment.
• Strong knowledge of Windows desktop and server ecosystems, Active Directory and networking fundamentals.
• Hands‑on experience with Meraki, Netgear and Ubiquiti networking gear.
• Proficiency in Microsoft 365 administration and virtualisation platforms (Hyper‑V, VMware, Proxmox).
• Experience with backup/DR tools such as Veeam and RMM/PSA platforms.
• Valid driver’s licence and reliable vehicle for occasional on‑site visits.

Required skills

• Windows desktop & server support
• Active Directory, Group Policy, DNS, DHCP
• Veeam backup & recovery
• NinjaOne RMM monitoring
• VLANs, routing, switching, firewall configuration
• Meraki, Netgear, Ubiquiti UniFi networking equipment
• Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
• cPanel & Linux web hosting administration
• Hyper‑V, VMware, Proxmox virtualization
• VoIP systems and video surveillance platforms (Hikvision, Dahua)
• Endpoint security and incident response